Privacy Policy
Understanding how syravenquolam protects and manages your personal information in accordance with Australian privacy legislation
Last Updated: March 15, 2025 | This policy reflects our commitment to transparency and compliance with the Privacy Act 1988 (Cth) and Australian Privacy Principles
Introduction and Scope
syravenquolam operates as a comprehensive financial analysis platform, providing business decision-making tools and educational resources to Australian enterprises and individuals. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or educational programs.
We're committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all personal information we collect through syravenquolam.com, our mobile applications, educational programs, customer service interactions, and related services.
Information We Collect
Personal Information Categories
- Contact details including name, email address, phone number, and business address
- Professional information such as job title, company name, industry sector, and business role
- Account credentials and security information for platform access
- Financial analysis preferences, report customizations, and tool usage patterns
- Learning progress data from educational programs and course completions
- Communication records including support tickets, feedback, and consultation notes
- Technical data such as IP address, browser type, device information, and usage analytics
Collection Methods
We collect information directly when you register for our platform, participate in educational programs, request consultations, or communicate with our team. Additionally, we gather usage data automatically through cookies and analytics tools to improve service delivery and user experience.
How We Use Your Information
Your personal information enables us to deliver personalized financial analysis tools, educational content, and support services. We use this data to customize your dashboard experience, recommend relevant learning resources, and provide technical assistance when needed.
We also analyze usage patterns to enhance our platform functionality, develop new features, and create more effective educational materials. This helps us maintain our position as a leading provider of financial analysis solutions for Australian businesses.
We never sell your personal information to third parties. Any data sharing occurs only with your explicit consent or as required by Australian law.
Data Storage and Security
All personal information is stored on secure servers located within Australia, ensuring compliance with data sovereignty requirements. We implement industry-standard encryption protocols, regular security audits, and access controls to protect your information from unauthorized access, modification, or disclosure.
Our security measures include multi-factor authentication for staff access, encrypted data transmission, regular backup procedures, and incident response protocols. We review and update these measures regularly to address evolving security threats and technological advances.
Your Privacy Rights
Access Your Data
Request a copy of all personal information we hold about you, including how it was collected and how it's being used.
Correct Information
Update or correct any inaccurate or outdated personal information in your account or our records.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and business necessity.
Restrict Processing
Limit how we use your information for specific purposes while maintaining essential service functionality.
Third-Party Services
We work with carefully selected service providers to deliver our platform functionality, including cloud hosting, payment processing, email delivery, and analytics services. These partners are contractually bound to protect your information and use it only for specified purposes.
When integrating with external financial data sources or business intelligence tools, we ensure these connections meet our security standards and comply with relevant Australian regulations. You can request details about specific third-party integrations related to your account.
Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically maintained while your subscription remains active, plus seven years afterward to meet Australian business record-keeping requirements.
Learning progress data and educational materials are retained to support ongoing professional development, but can be deleted upon request if no longer needed for service delivery.
Cookies and Tracking
Our website uses cookies to enhance user experience, remember your preferences, and analyze site performance. Essential cookies are necessary for basic functionality, while optional cookies help us understand user behavior and improve our services.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit some platform features. We provide detailed information about our cookie usage and allow granular control over different cookie categories.
Changes to This Policy
We review this privacy policy regularly and update it to reflect changes in our practices, services, or legal requirements. When significant changes occur, we'll notify you via email and prominently display the updates on our website.
Continued use of our services after policy changes indicates acceptance of the updated terms. However, we'll seek specific consent for any changes that significantly expand how we use your personal information.
Privacy Questions or Concerns?
Contact our Privacy Officer for assistance with privacy-related matters:
Email: info@syravenquolam.com
Phone: +61 438 290 069
Mail: 109 Melbourne St, North Adelaide SA 5006, Australia
We respond to privacy inquiries within 30 days and work with you to resolve any concerns about your personal information.